Welcome to our FAQ page! We’ve compiled answers to the most common questions from our global community of cyclists. Whether you’re a performance rider, urban commuter, or family cyclist, you’ll find helpful information below.
Product Questions
What types of cycling products do you specialize in?
We cater to all cyclists with our comprehensive range: from performance components (cassettes, chainrings, cranksets) to urban commuting essentials (bikes, fenders, child seats) and adventure gear (car racks, weather-ready equipment). Our menu includes everything from high-end cycling shoes to family-friendly accessories.
How do I choose the right size for cycling clothing or shoes?
Each product page includes detailed sizing charts. For clothing, measure your chest/waist and compare to our brand-specific charts. For shoes, we recommend measuring your foot length in centimeters. When in doubt, our support team (all experienced cyclists) can advise at [email protected].
Are your helmets safety certified?
Absolutely! All helmets meet or exceed CPSC (US), CE (Europe), or AS/NZS (Australia/NZ) safety standards. Look for certification details on each product page.
Shipping & Delivery
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after processing) with real-time tracking
- Free Shipping: For orders over $50 via EMS (15-25 days after processing)
Do you ship internationally?
Yes! We ship globally except to some remote Asian regions. Note that customs fees may apply for high-value items like complete bikes – check your local regulations.
How can I track my order?
Tracking numbers are emailed once your order ships. For Standard Shipping, use DHL/FedEx’s tracking systems. For Free Shipping, use the EMS tracking portal.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date for unused items in original packaging. Some exclusions apply (see below). Initiate returns by emailing [email protected] with your order number.
Are there any non-returnable items?
For safety reasons, we cannot accept returns on helmets, eyewear, or cycling shoes unless defective. Electronics must be unopened.
How long do refunds take?
Refunds process within 5 business days after we receive your return. Original shipping fees are non-refundable.
Payment & Accounts
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.
Can I change my order after payment?
We process orders quickly to get you riding sooner! Contact us immediately at [email protected] if you need changes – we’ll try to accommodate if your order hasn’t entered processing.
Is my account information secure?
Absolutely. We use 256-bit SSL encryption and never store full payment details on our servers.
Still Have Questions?
Our Colorado-based support team (fellow cyclists who’ve tested every product we sell) are ready to help:
Email: [email protected]
Physical Address: 1059 Berry Street, Colorado Springs, CO 80918, USA
We typically respond within 24 business hours.