At Cycle Gear Shop, we’re committed to delivering premium cycling components and gear to riders worldwide. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we stand behind every product just like we stand behind your riding experience.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide, excluding some remote Asian regions.
Returns & Exchanges
We accept returns within 15 days of delivery for most items in original condition with all tags attached. Your satisfaction is as important to us as the precision of our drivetrain components.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Helmets (CPSC/CE certified safety equipment)
- Cycling Shoes (hygiene reasons)
- Electronics (unless defective)
- Custom or special-order components
Simple 3-Step Return Process
- Initiate Your Return
Email our support team at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer exchange or refund
Sample email template:
Subject: Return Request – Order #[Your Order Number]
Dear Cycle Gear Shop Team,
I would like to request a return/exchange for my recent order:
Order Number: [Insert]
Item(s) for Return: [Product Name, SKU if available]
Reason: [Defective/Wrong Item/Change of Mind/etc.]
I prefer: [Refund/Exchange for (specify product if exchanging)]Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information] - Package & Ship
Once approved, you’ll receive:
- Return authorization number
- Prepaid shipping label (for defective/wrong items)
- Instructions for repackaging
For change-of-mind returns, you’re responsible for return shipping costs. We recommend using a trackable service.
- Receive Your Refund or Exchange
Upon receiving your return:
- Refunds: Processed within 3-5 business days to your original payment method
- Exchanges: Shipped within 1-2 business days after processing
Refund Details
Your refund will be issued via your original payment method:
- Credit Cards (Visa/MasterCard/JCB): 3-5 business days after processing (timing depends on your bank)
- PayPal: Typically processed within 24 hours
Original shipping fees are non-refundable except for defective/wrong items.
International Returns
For our global customers (excluding some remote Asian regions):
- You’re responsible for return shipping costs
- Customs fees/duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional charges
Exchange Policy
Prefer a different component or size? We offer exchanges for:
- Identical items in different sizes/colors (subject to availability)
- Items of equal or greater value (price difference will be charged)
Exchanges ship via your original delivery method unless otherwise arranged.
Pro Tip from Our Mechanics
Before returning a component, check our FAQ section or contact our gear experts. Many “issues” are simple adjustments – we’re happy to help you dial in your setup!
Contact Our Gear Team
For any shipping or return questions, reach out to our Colorado-based support crew:
Cycle Gear Shop1059 Berry Street
Colorado Springs, CO 80918
Email: [email protected]
Ride safe, shop with confidence – The Cycle Gear Shop Team