Term and Conditions

Welcome to Cycle Gear Shop! These Terms and Conditions outline the rules and regulations for using our website at rideelitecycling.com and purchasing our premium cycling products.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. You may not:

• Use our site in any way that could damage, disable, or impair it
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data without permission

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Cycle Gear Shop or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive to provide accurate descriptions and specifications for all cycling components and gear. However, we cannot guarantee that all product descriptions, colors, or specifications are completely accurate, error-free, or current. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a comparable alternative.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance processes.

3.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that the payment information you provide is accurate and that you are authorized to use the payment method.

3.4 Sales Tax

For orders shipped within Colorado, applicable state and local sales tax will be added to your order. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Available for orders over $50, shipped via EMS, delivered in 15-25 business days after shipment

Note: Delivery times may vary depending on your location and customs processing. We currently ship worldwide, excluding some remote Asian regions.

4.3 Delivery Issues

If your package appears lost or damaged in transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items in their original condition with all tags attached. To initiate a return:

1. Email our support team at [email protected] with your order number and return details
2. Package and ship the item(s) once approved (prepaid label provided for defective/wrong items)
3. Receive your refund or exchange upon inspection

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Helmets (CPSC/CE certified safety equipment)
• Cycling shoes
• Electronics (unless defective)
• Custom or special-order components

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable except for defective/wrong items.

5.4 Exchanges

We offer exchanges for identical items in different sizes/colors (subject to availability) or items of equal/greater value (price difference will be charged).

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. Cycle Gear Shop is not responsible for delays or additional costs resulting from incorrect information.

6.2 Product Use

Many of our products are technical cycling components that require proper installation and maintenance. You are responsible for:

• Ensuring proper installation by a qualified bicycle mechanic
• Regular inspection and maintenance of components
• Using products only as intended by the manufacturer

6.3 International Customers

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Return shipping costs for change-of-mind returns
• Marking return packages as “Returned Goods” to avoid additional charges

7. Warranty and Liability

7.1 Product Warranty

Most products come with manufacturer warranties. Please refer to individual product documentation for warranty details. Our team can assist with warranty claims.

7.2 Limitation of Liability

Cycle Gear Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products. Our total liability for any claim shall not exceed the purchase price of the product in question.

7.3 Safety Notice

Cycling involves inherent risks. Proper use of safety equipment (helmets, pads, etc.) is your responsibility. Always follow manufacturer guidelines and local laws when using our products.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms and Conditions or any other concerns, please contact our Colorado-based support team:

Cycle Gear Shop
1059 Berry Street
Colorado Springs, CO 80918
Email: [email protected]